October 30, 2021 – St. John’s, NL: Eastern Health advises the public of a province-wide IT outage affecting some of its operational, clinical and administrative systems. Eastern Health is working with the Newfoundland and Labrador Centre of Health Information (NLCHI), who is assessing and working to resolve the situation in collaboration with the Department of Health and Community Services and other regional health authorities.
A number of IT systems are affected and include Meditech, the main information system used to manage patient care and finance information, as well as the Picture Archiving and Communications System known as PACS, which provides access to medical images, including X-rays.
Eastern Health has activated its business continuity plans, including reverting to paper-based systems in some situations. Additional processes will be put in place as needed.
Eastern Health apologizes for any inconvenience this may cause and thanks the public for their patience.
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