Public Service Announcements

Eastern Health Updates on Resumption of Acute Care Services

November 26, 2021 – St. John’s, NL: Eastern Health advises that a number of acute services that were previously impacted by the province-wide IT outage are continuing to resume. Progress continues with many program areas able to resume services at full capacity. Patients and clients are advised that periodic service interruptions are anticipated as systems are gradually brought online. LEARN MORE “Eastern Health Updates on Resumption of Acute Care Services”



Public Service Announcements

Eastern Health Outlines Process to Avail of Credit Monitoring Services

November 26, 2021 – St. John’s, NL:Eastern Health advises the public that it has entered into a contract with Equifax Canada to provide credit monitoring services to individuals whose personal health information and personal information was breached in October 2021 during the cyber-attack that impacted health-care information technology (IT) systems across the province.   LEARN MORE “Eastern Health Outlines Process to Avail of Credit Monitoring Services”



Public Service Announcements

Eastern Health Updates on the Resumption of Cancer Care and Other Acute Care Services

November 16, 2021 – St. John’s, NL: Eastern Health advises that a number of acute services that were previously impacted by the province-wide IT outage are now resuming. Patients and clients should be aware that there may be times when services will continue to experience intermittent impacts as more systems are gradually brought online. LEARN MORE “Eastern Health Updates on the Resumption of Cancer Care and Other Acute Care Services”



Public Service Announcements

Major’s Path Outpatient Blood Collection Appointments Cancelled 

November 14, 2021 – St. John’s, NL: Eastern Health advises that non-urgent outpatient blood collection appointments on Monday, November 15, 2021 at the Major’s Path location only, are cancelled, due to a delay in the resumption of some information technology (IT) services. Patients whose appointments are cancelled are asked to re-book through the online appointment booking system when it is reinstated.

Patients requiring urgent, INR or treatment-dependent blood work, should proceed to their appointments as scheduled.

Blood Collection – All Other Locations

Patients who were previously booked for outpatient blood collection starting on Monday, November 15, should proceed to their appointments. The process for those who have missed their blood collection appointments are as follows:

St. John’s and rural Avalon

  • Any patient who missed their appointment from November 1 to 12 must call their local number which can be found at www.easternhealth.ca/find-health-care/blood-collection/ to rebook their appointment starting on Monday, November 15.
  • Patients who are booking new appointments must bring their laboratory requisition to the appointment as physicians are unable to submit requisitions directly to the collection site.  Please note if your physician submitted the requisition before October 29, it will still be available at the designated site.
  • Online bookings are also resuming on Monday.

Clarenville, Bonavista and Burin Peninsulas

  • Eastern Health will contact clients directly to reschedule appointments which were missed from November 1 to 12.
  • Patients who are booking new appointments must bring their laboratory requisition to the appointment as physicians are unable to submit requisitions directly to the collection site.  Please note if your physician submitted the requisition before October 29, it will still be available at the designated site.

Eastern Health continues to gradually increase services as IT systems that rely on integration with other applications are brought back online in a safe and controlled manner. Further changes to service delivery will be communicated as information becomes available.

Patients and clients are being contacted directly if their appointment is going ahead including those who need to travel a long distance for their appointment. If patients and clients have not been contacted directly, they should assume that their appointments have been cancelled. Patients are advised to answer unknown telephone numbers as it may be your health-care team calling to schedule an appointment. In addition, for those patients who are travelling long distances for an appointment, where possible, ample time will be given to accommodate those travel needs.

For a list of up-to-date service information, patients can visit the IT Systems Outage webpage at www.easternhealth.ca/it-systems-outage/service-impacts/. Patients who have questions regarding appointments, procedures and surgeries scheduled for this time period may call the temporary patient inquiries line: 1-833-777-1276.

As part of the on-going investigation into a cyber attack that impacted health care IT systems, it has been determined that some personal information (PI) and personal health information (PHI) was taken from these systems. For more information, please visit www.gov.nl.ca/hcs/information-and-updates-on-cyber-incident/.

If patients feel there has been a change in their health status, they should contact their physician or nurse practitioner for an appointment. Patients who do not have a family doctor or a regular health provider can call the 811 NL Health Line (811 / TTY 1-888-709-3555) to speak to a registered nurse 24 hours a day, seven days a week about any health issue or concern.

Individuals who are experiencing an emergency should proceed to the nearest emergency department, or call 911 for an ambulance. Those who are experiencing a mental health crisis should call 709-737-4668 or toll-free at 1-888-737-4668.

We also thank the public for their continued patience, recognizing that many services have experienced unexpected or unavoidable delays. Eastern Health recognizes the impacts to patients, clients and residents and we apologize for the inconvenience.

We are committed to keeping the public informed about this unanticipated disruption in services. Updates will be provided as information becomes available via Eastern Health’s website at www.easternhealth.ca and social media platforms, Facebook (www.facebook.com/EasternHealthNL) and Twitter (@EasternHealthNL).

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Public Service Announcements

Eastern Health Resumes Outpatient Blood Collection and Medical Imaging Services

 November 12, 2021 – St. John’s, NL: Eastern Health advises that it will be proceeding with outpatient blood collection and medical imaging services starting on Monday, November 15, 2021 following confirmation from the Newfoundland and Labrador Centre for Health Information (NLCHI) that these IT systems are now functional. LEARN MORE “Eastern Health Resumes Outpatient Blood Collection and Medical Imaging Services”