Information Update for Clients of Remote Patient Monitoring Program

November 1, 2021 – St. John’s, NL: Eastern Health is advising clients of the Remote Patient Monitoring Program that reporting of their health session data has been affected by the ongoing outage that is affecting Eastern Health’s IT systems.

Program staff are working to contact clients individually at this time and are available by phone at 709-777-3905 or toll-free 1-844-455-3905 should any issue of concern arise. Please note that the voicemail system is also affected, and clients may have to call again if they receive a busy signal.

Clients of the program are advised to continue to follow the program’s protocols, and to contact their primary care provider or 811 Healthline if they require urgent care or 911 for emergencies.

Eastern Health is continuing to implement contingency plans and is focused on the delivery of emergency care as the Newfoundland and Labrador Centre for Health Information (NLCHI) and Bell work to resolve the outage in collaboration with the Department of Health and Community Services.

Eastern Health staff are working diligently to adjust processes to ensure patient safety and thanks the public for their patience, as many services may experience unexpected or unavoidable delays.

Eastern Health is committed to keeping the public informed about this unanticipated disruption in services. Updates will be provided as information becomes available via Eastern Health’s website at www.easternhealth.ca and social media platforms, Facebook (www.facebook.com/EasternHealthNL) and Twitter (@EasternHealthNL).

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Last updated: 2021-11-01