November 3, 2021 – St. John’s, NL: Eastern Health provides an update to patients and clients receiving mental health and addictions services as the information technology (IT) systems outage across the province continues to impact a number of health-related services.
DoorWays: Single session counselling services continue to be available in the region. Please contact the following numbers to discuss counselling options and arrange a session:
- John’s 709-752-4903
- Rural Avalon 709-945-6513/683-6899
- Clarenville 709-466-5700
- Burin Peninsula 709-279-7900
- Bonavista 709-468-5318
Psychiatry Clinics: All psychiatry appointments scheduled for Wednesday, November 3, 2021 are cancelled with an update pending for Thursday, November 4, 2021.
Day Treatment Program: All group programming for this week has been cancelled. Individual support is available; all current clients have been contacted.
Child & Adolescent Mental Health Addictions: Clients that have a previously scheduled mental health counselling appointment should call the appropriate service area listed below, prior to their visit. Clients should be ready to provide their Medical Care Plan (MCP) number, the time of their appointment and their clinician’s name at the time of their call:
- Janeway Family Centre: 709-777-2011
- Bridges Program: 709-777-7715
- Janeway Outpatient Department: 709-777-4020
Clients who have a scheduled intake appointment with Child Central Intake, or would like to self-refer for service, can contact 709-777-2200.
Adult Mental Health and Addictions Services: Clients who have questions regarding a scheduled mental health or addictions counselling appointment, should call the phone number listed for their clinic below. Clients should be ready to provide their Medical Care Plan (MCP) number, the time of their appointment and their clinician’s name at the time of their call:
- West Team, Mount Pearl Square: 709-752-4121
- CBS Team, Villa Nova Plaza: 709-834-7921
- Centre City Team, St. Clare’s Hospital 3W, Lemarchant House: 709-777-5622
- East End Team, Terrace Clinic: (Phones are not operating; work is underway to restore phone service as soon as possible.)
- Clarenville, Coish Place: 709-466-5700
- Burin Peninsula: 709-279-7900
- Bonavista, Hayley Building: 709-468-5318
- Harbour Grace/Bay Roberts: 709-945-6513
- Placentia/Whitbourne: 709-227-3641
- Housing and Supportive Services: 709-777-1895 or 709-777-3341
- Concurrent Addictions Specialized Treatment (CAST) / Sexology: 709-777-5074
- Opioid Disorder Treatment (ODT) Hub, Building 532 Pleasantville: 709-752-4478
- Grace Centre: 709-945-4500
- The Recovery Centre: 709-752-4980 (Option 2)
Services offered by the Flexible Assertive Community Team (FACT), Assertive Community Treatment Team (ACTT), CONNECT Teams and Trauma Program have not been affected and will continue at this time.
The HOPE Program: Services are going ahead unless clients are contacted. Clients who have questions may call 709-777-2041.
The Dialectical Behaviour Therapy (DBT) Rural Avalon group: Services are continuing, clients can reach out to their group facilitator if they are questions.
Virtual Addictions: Drop-in virtual groups are ongoing and participants can use the links provided from last week.
Adult Central Intake: Clients who have a previously scheduled intake appointment with Adult Central Intake, or would like to self-refer for service, can call:
- John’s: 709-752-8888. Fax and voicemail services are not available at this time.
- Southern Avalon region (Holyrood, Whitbourne, Placentia Bay, St. Mary’s Bay): 709-227-3641. Voicemail is affected by the outage at this time.
- Conception Bay North region (Bay Roberts, Harbour Grace, Old Perlican): 709-945-6513. Clients who do not receive a return call within 24-hours are encouraged to call again.
Mental Health Systems Navigator: Services are proceeding via phone at 709-752-3916 or toll-free at 1-877-999-7589. Email is not available at this time.
For more information about mental health and addictions services, please visit mha.easternhealth.ca.
Eastern Health recognizes the impacts to patients, clients and residents across the organization during the IT systems outage and we apologize for the inconvenience. We also thank the public for their patience, recognizing that many services may experience unexpected or unavoidable delays, as Eastern Health staff continue to adjust processes to ensure patient safety.
We are committed to keeping the public informed about this unanticipated disruption in services. Updates will be provided as information becomes available via Eastern Health’s website at www.easternhealth.ca and social media platforms, Facebook (www.facebook.com/EasternHealthNL) and Twitter (@EasternHealthNL).