March 10, 2023 – St. John’s, NL: Eastern Health advises the public that urgent care services at Dr. William H. Newhook Community Health Centre in Whitbourne will open as of Monday, March 13, 2023. Hours of operation will be Mondays, Tuesdays and Thursdays from 8:00 a.m. – 4:00 p.m. Hours will expand based on community need and recruitment.
A limited number of same-day appointments will be available via phone or walk-in on a first-come, first-served basis. To make a same-day appointment, patients may call 709-759-2300 from 8:00 a.m. to 2:00 p.m. Patients should enter the facility through the main entrance for urgent care appointments.Urgent care is open to patients with or without a family health-care provider, offers access to same-day, urgent, health-care services and is an alternative to visiting an emergency department for non-emergency issues. Examples of patients who may been seen at an urgent care clinic include those who have cold and flu symptoms, fever, earaches, urinary tract infections, rashes, and minor injuries such as cuts, scrapes. More information on urgent care can be found here.
In addition to providing primary and urgent care, outpatient services will continue to be offered by appointment at the centre, including diabetes education and outpatient laboratory and medical imaging services.
Patients with a medical emergency who require an ambulance should call 911. Those who feel they have a serious or urgent medical problem should proceed to the nearest open emergency department in Carbonear, Placentia or St. John’s.
If you are unsure whether you or a loved one should go to urgent care or an emergency department, please call the NL HealthLine at 811 to speak with a registered nurse 24 hours, seven days a week. The HealthLine also has a nurse practitioner (NP) virtual care service that can prevent unnecessary emergency room visits for non-emergent issues. Appointments with NPs over the phone or by video are available everyday 8:00 a.m. to 8:00 p.m., including weekends. If you are experiencing a mental health crisis, please call the NL HealthLine at 811.
At this time and until otherwise notified, emergency services at the site continue to be temporarily closed due to human resource challenges. Recruitment efforts are ongoing to resume 24/7 emergency services. For the most up-to-date information on temporary service closures in the region, please visit the Eastern Health website at: https://www.easternhealth.ca/prc/service-closures-and-updates/.