April 14, 2023: Newfoundland and Labrador Health Services advises the public of a temporary change to the hours of operation for urgent care services at Dr. William H. Newhook Community Health Centre in Whitbourne. While recruitment efforts are ongoing, urgent care will be available on Tuesdays and Thursdays from 8:00 a.m. – 4:00 p.m. and is currently unavailable on Mondays until appropriate clinical staff are recruited into positions.
A limited number of same-day appointments are available via phone or walk-in on a first-come, first-served basis. To make a same-day appointment, patients may call 709-759-2300 from 8:00 a.m. to 2:00 p.m.
Urgent care is open to patients with or without a family health-care provider, offers access to same-day, urgent, health-care services and is an alternative to visiting an emergency department for non-emergency issues. Examples of patients who may been seen at an urgent care clinic include those who have cold and flu symptoms, fever, earaches, urinary tract infections, rashes, and minor injuries such as cuts, scrapes. More information on urgent care can be found here.
Patients with a medical emergency who require an ambulance should call 911. Those who feel they have a serious or urgent medical problem should proceed to the nearest open emergency department in Carbonear, Placentia or St. John’s.
If you are unsure whether you or a loved one should go to urgent care or an emergency department, please call the NL HealthLine at 811 to speak with a registered nurse 24 hours, seven days a week. The HealthLine also has a nurse practitioner (NP) virtual care service that can prevent unnecessary emergency room visits for non-emergent issues. Appointments with NPs over the phone or by video are available everyday 8:00 a.m. to 8:00 p.m., including weekends. Please note that, appointments to see the 811 NP can usually be accommodated within three days. If you are experiencing a mental health crisis, please call the NL HealthLine at 811.
At this time and until otherwise notified, emergency services at the site continue to be temporarily closed due to human resource challenges. Recruitment efforts are ongoing to resume 24/7 emergency services. For the most up-to-date information on temporary service closures in the eastern zones, please visit: https://www.easternhealth.ca/prc/service-closures-and-updates/.
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