Eastern Health Reduces Points of Entry at Some Facilities

January 4, 2022 – St. John’s, NL: Eastern Health advises the public that it has temporarily reduced the number of entry points, or entrances, into its facilities to facilitate the screening of individuals for COVID-19 and ensure precautions are in place, including physical distancing.

When arriving at Health Sciences Centre, Janeway Children’s Health and Rehabilitation Centre, St. Clare’s Mercy Hospital, Carbonear General Hospital or the Dr. G.B. Cross Memorial Hospital, patients are asked to enter the facility using the designated entrance for their appointments. Individuals entering hospitals in the metro area will notice that entrances at hospitals are labelled with a large number visible on the outside of each entry point. To identify the designated entrance in advance of a scheduled appointment or clinic, please visit the Eastern Health website at www.easternhealth.ca/covid19 and select the ‘Hospital & Site Entrances’ tab.

In addition, some administrative offices, including the Business Office and Health Information Services and Informatics (HISI) offices at Mount Pearl Square, are closed to the general public. Visitors to these buildings are asked to follow on-site signage outlining alternate arrangements for administrative services.

 Business Office: Visitors should use the reception drop slot to drop-off mail. Payments can also be made via telephone by calling (709) 777-1480 (press option 1), or via cheque (Accounts Receivable, 760 Topsail Road, Mount Pearl, NL A1N 3J5. Receipts will be mailed to individuals via Canada Post.

 Health Information Services & Informatics (HISI): Visitors should use the reception drop slot at the Mount Pearl Square Business Office to drop off release of information (ROI) requests for city sites only. ROI requests can also be e-mailed to roi.mps@easternhealth.ca  or mailed to Release of Information, Room 102H, 760 Topsail Road, Mount Pearl, A1N 3J5. Once staff have prepared the information, it will be returned to individuals via e-mail or mail. For questions about ROI requests, please call (709) 752-3974. Payments for medical information can be made over the phone (credit card) or by mail (money order or cheque). Please call (709) 752-3974 for payment details.

Eastern Health thanks the public for their cooperation during this time and apologizes for any inconvenience these changes may cause.

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